Shipping Policy
Last updated: December 31, 2025
Shipping Methods
Standard Shipping
We offer standard shipping for all orders with delivery within 14-21 business days after our 3-day processing period (17-24 business days total). Free shipping is available on orders over $50.
Shipping Costs
Shipping costs are calculated based on:
- Order weight and dimensions
- Destination address
- Selected shipping method
Free Shipping
Free standard shipping is available on orders over $50 within the continental United States.
Processing Time
Order Processing
All orders require 3 business days for processing before shipment.
Weekends and Holidays
Orders placed on weekends or holidays are processed on the next business day. Processing time begins on the first business day after your order is placed.
Delivery Timeframes
Total Delivery Time
17-24 business days from order placement to delivery. This includes:
- 3 business days for order processing
- 14-21 business days for shipping and delivery after processing
Domestic Shipping (United States)
All domestic orders are shipped via standard shipping with delivery expected within 14-21 business days after the 3-day processing period.
International Shipping
International delivery times vary by destination, typically 14-21 business days for shipping (plus 3 days processing, for a total of 17-24 business days).
Delayed Orders
If your order has not arrived within 24 business days, please contact us at support@audentia.shop and we will investigate the shipment status.
Tracking Your Order
Tracking Information
You will receive a tracking number via email once your order ships.
Tracking Updates
Tracking information may take 24-48 hours to become active after shipment.
International Orders
Customs and Duties
International customers are responsible for any customs fees, duties, or taxes imposed by their country.
Shipping Restrictions
Some products may not be available for international shipping due to regulations or restrictions.
Shipping Address
Accuracy
Please ensure your shipping address is complete and accurate. We cannot be responsible for orders shipped to incorrect addresses.
Address Changes
Contact us immediately at orders@audentia.shop if you need to change your shipping address after placing an order.
Shipping Issues
Lost Packages
If your package is lost in transit, contact us at support@audentia.shop and we will work with the carrier to locate it.
Damaged Shipments
If your order arrives damaged, contact us immediately with photos of the damage at support@audentia.shop.
Contact Us
For shipping questions or concerns, email us at shipping@audentia.shop.