Refund Policy

No Refunds Policy

All sales are final. Due to the nature of our products and services, we do not offer refunds or returns except under the specific extenuating circumstances outlined below.

By completing a purchase, you acknowledge and agree to this no-refund policy.

Extenuating Circumstances

We may, at our sole discretion, issue refunds in the following exceptional cases:

Defective or Damaged Products

If you receive a product that is:

• Damaged during shipping
• Defective or does not function as described
• Significantly different from the product description or images

Requirements:

• Report the issue within 7 days of delivery
• Provide photographic evidence of the defect or damage
• Product must be unused (except for initial inspection to discover the defect)
• Original packaging must be intact

Process:

1. Contact support@audentia.shop immediately with your order number
2. Include clear photos showing the defect or damage
3. Do not discard the product or packaging until we confirm your claim
4. We will provide a prepaid return label if a return is required

Resolution:

• We will issue a full refund or send a replacement at our discretion
• Refund processing begins once we receive and inspect the returned item

Order Fulfillment Errors

We will issue refunds if we make an error in fulfilling your order:

• Wrong item shipped
• Incorrect quantity sent
• Missing items from your order

Requirements:

• Report the error within 7 days of delivery
• Product must be unopened and in original condition
• Provide photographic evidence of what was received

Resolution:

• We will send the correct item at no additional cost, or
• Issue a full refund if the correct item is unavailable

Duplicate Charges or Payment Errors

If your payment method was charged incorrectly or multiple times for the same order:

• Contact us within 14 days with transaction details
• We will investigate and refund any unauthorized or duplicate charges
• Refunds for payment errors are processed within 5-7 business days

Non-Delivery

If your order was not delivered and tracking shows the package as lost:

• Contact us after the estimated delivery window has passed
• We will work with the shipping carrier to locate your package
• If the package cannot be located within 14 days, we will issue a full refund or send a replacement

Note: Orders marked as "delivered" by the carrier are not eligible for refund unless you can provide evidence the package was not received (e.g., security camera footage, neighbor confirmation).

Unauthorized Purchases

If your payment method was used without your authorization:

• Contact us immediately at support@audentia.shop
• File a dispute with your payment provider
• Provide a police report or fraud affidavit if requested
• We will investigate and may issue a refund pending investigation

Non-Refundable Items

The following are never eligible for refunds under any circumstances:

Digital Products:

• Downloadable content once accessed or downloaded
• Digital gift cards or codes once revealed
• Subscription services after access has been granted

Customized Products:

• Items personalized with your name, text, or custom design
• Made-to-order or specially commissioned items
• Products customized to your specifications

Final Sale Items:

• Products explicitly marked as "final sale" or "clearance"
• Promotional or discounted items (unless defective)

Used or Opened Products:

• Items that have been used, worn, or installed
• Products with broken seals or removed tags
• Items not in their original condition or packaging

Time-Sensitive Products:

• Event tickets or time-bound offers
• Seasonal or limited-edition items past the specified timeframe

Return Process (If Approved)

If your refund request is approved under one of the extenuating circumstances above:

Step 1: Authorization

• We will email you a Return Merchandise Authorization (RMA) number
• Returns without an RMA will be refused

Step 2: Packaging

• Pack the item securely in its original packaging
• Include the RMA number on the outside of the package
• Include all original accessories, manuals, and documentation

Step 3: Shipping

• We provide a prepaid return label for all approved returns
• Ship within 7 days of receiving RMA authorization
• Use a trackable shipping method
• You are responsible for the item until we receive it

Step 4: Inspection

• We inspect returned items within 5-7 business days of receipt
• Items must meet the return conditions specified in your RMA
• We reserve the right to refuse refunds for items that don't meet requirements

Refund Processing

Timeline:

• Inspection: 5-7 business days after we receive the return
• Refund processing: 5-7 business days after inspection approval
• Bank/card posting: 3-10 business days depending on your financial institution

Total timeframe: 2-4 weeks from the date you ship the return

Refund Method:

• Refunds are issued to the original payment method only
• We do not issue refunds via cash, check, or store credit
• If the original payment method is unavailable, you must contact us to arrange an alternative

Refund Amount:

• Full refunds are issued for all approved returns
• No restocking fees or deductions apply

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your account: Allow 3-10 business days for your bank to post the refund
2. Check with your financial institution: Contact your bank or credit card company as posting times vary
3. Contact us: If you've waited the full timeframe and still haven't received your refund, email refunds@audentia.shop with:
   • Your order number
   • RMA number
   • Date the return was delivered to us
   • Your payment method

We will investigate and provide proof of refund processing.

Chargebacks and Disputes

Important: Filing a chargeback or payment dispute prevents us from processing a refund through normal channels and may result in:

• Immediate account suspension
• Inability to make future purchases
• Legal action to recover costs

Before filing a dispute:

• Contact us at support@audentia.shop
• Allow us 48 hours to respond during business days
• Most issues can be resolved without involving your payment provider

If you file a chargeback:

• We will provide evidence of delivery and our policies to your payment provider
• Fraudulent chargebacks may result in legal action
• Your account will be permanently closed

Cancellations

Before Shipment:

• Contact us within 1 hour of placing your order
• If the order has not been processed, we may cancel and issue a full refund
• Once an order is processed or shipped, it cannot be canceled

After Shipment:

• Orders cannot be canceled once shipped
• You may refuse delivery and contact us for a full refund
• Standard return policy applies

Ambassador Program Commissions

Earned Commissions:

• Ambassador commissions are not refundable
• If a customer returns a product, the associated commission will be reversed
• Reversed commissions are deducted from future payouts

Program Fees:

• Any fees paid to join or participate in the ambassador program are non-refundable
• Termination from the program does not entitle you to a refund

Exchanges

We do not offer exchanges. If you want a different item:

• You must request a refund under the applicable extenuating circumstances (if eligible)
• Place a new order for the item you want
• We cannot guarantee the desired item will still be available

Warranty

This refund policy does not affect any manufacturer warranties that may apply to products purchased through our store.

Manufacturer Defects:

• Contact the manufacturer directly for warranty claims
• We are not responsible for manufacturer warranty service
• Keep your receipt and warranty documentation

Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws. Some states or jurisdictions do not allow certain limitations on refunds, so some of the above limitations may not apply to you.

California Residents: California law requires certain disclosures for purchases. See our Terms of Service for additional information.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes take effect immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy.

Contact Information

For refund-related inquiries:

General Questions: refunds@audentia.shop Return Authorization: returns@audentia.shop Support: support@audentia.shop

Mail: Audentia Returns Department 239 Fourth Ave Pittsburgh, PA 15222

Business Hours: Monday - Friday, 9 AM - 5 PM EST Response Time: We respond to refund requests within 24-48 business hours

Important Reminders

• All sales are final unless you qualify for one of the extenuating circumstances listed above
• Read product descriptions carefully before purchasing
• Contact us immediately if you have concerns about your order
• Keep all packaging and documentation until you're satisfied with your purchase
• Take photos when opening packages to document any damage or errors

By completing a purchase on our platform, you acknowledge that you have read, understood, and agree to this Refund Policy.