Privacy Policy

Introduction

Audentia ("we," "our," or "us") operates an e-commerce platform and ambassador program. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our ambassador program.

Information We Collect

Information You Provide Directly

Account Registration:

• Name, email address, and password (if creating a direct account)
• Profile information (display name, bio, profile picture)
• Communication preferences

Social Authentication (OAuth): When you sign in using Facebook, Google, or Discord, we collect:

• Email address
• Full name (or Discord username)
• Profile picture URL (or Discord avatar)
• User ID from the authentication provider
• Any additional profile information you authorize us to access

Purchase Information:

• Billing and shipping addresses
• Phone number
• Payment method details (processed securely by our payment processors)
• Order history and preferences

Ambassador Program Participation:

• Tax information (W-9 or equivalent for payout compliance)
• Bank account or PayPal information for commission payouts
• Promotional performance data (clicks, conversions, sales generated)
• Custom discount codes and usage statistics

Information Collected Automatically

Usage Data:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring URLs and search terms
• Access times and dates

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze site usage and performance
• Track marketing campaign effectiveness
• Prevent fraud and enhance security

Shopify Platform Data: Our store is powered by Shopify. Shopify collects:

• Transaction data and order details
• Store analytics and visitor behavior
• Payment processing information (handled by Shopify Payments or third-party processors)

For more information on how Shopify uses your data, see Shopify's Privacy Policy.

How We Use Your Information

We use your information to:

Provide Services:

• Create and manage your account
• Process orders, payments, and refunds
• Fulfill and ship products
• Send order confirmations and shipping notifications
• Provide customer support

Ambassador Program Operations:

• Track referrals, sales, and commissions
• Process commission payouts
• Monitor promotional compliance
• Analyze ambassador performance
• Communicate program updates and opportunities

Marketing and Communications:

• Send promotional emails about new products and offers (with your consent)
• Provide personalized product recommendations
• Administer contests, surveys, and special offers
• Send service announcements and policy updates

Platform Improvement:

• Analyze usage patterns and trends
• Develop new features and services
• Improve site performance and user experience
• Conduct internal research and analytics

Security and Fraud Prevention:

• Detect and prevent fraudulent transactions
• Protect against unauthorized access
• Monitor for security vulnerabilities
• Enforce our Terms of Service

Legal Compliance:

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm
• Enforce our agreements and policies

Information Sharing and Disclosure

We do not sell your personal information to third parties. We share your information only in the following circumstances:

Service Providers: We share data with trusted third-party vendors who help us operate our business:

• Shopify: E-commerce platform and hosting
• Payment Processors: Stripe, PayPal, and Shopify Payments for transaction processing
• Shipping Carriers: UPS, USPS, FedEx for order fulfillment
• Email Service Providers: For transactional and marketing emails
• Analytics Providers: Google Analytics for usage analytics
• Authentication Providers: Facebook, Google, and Discord for OAuth login services

Authentication Providers: When you use Facebook, Google, or Discord login:

• We receive profile data from these providers based on your authorization
• These providers may receive confirmation that you've logged into our platform
• Your use of social login is subject to the privacy policies of Facebook, Google, and Discord

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose information when required by law, such as:

• Compliance with legal process (subpoenas, court orders)
• Enforcement of our policies and agreements
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

With Your Consent: We may share information with third parties when you explicitly authorize us to do so.

Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements
• Support business operations

Account Data: Retained while your account is active and for 7 years after account closure (for legal compliance) Order Data: Retained for 7 years for tax and accounting purposes Marketing Data: Retained until you opt out or request deletion Ambassador Data: Retained for 7 years after program participation ends (for tax compliance)

Your Privacy Rights

General Rights

Access: Request a copy of the personal information we hold about you Correction: Request correction of inaccurate or incomplete data Deletion: Request deletion of your personal information (subject to legal retention requirements) Objection: Object to processing of your information for marketing purposes Portability: Request transfer of your data to another service (where technically feasible) Opt-Out: Unsubscribe from marketing emails via the link in each message

GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority
• Right to restrict processing in certain circumstances

Legal Basis for Processing:

• Contract Performance: Processing necessary to fulfill our services
• Legitimate Interests: Fraud prevention, analytics, and business operations
• Consent: Marketing communications and optional features
• Legal Compliance: Tax reporting, legal obligations

International Data Transfers: Your data may be transferred to and processed in the United States. We use appropriate safeguards such as standard contractual clauses to protect your data.

CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information (subject to exceptions)
• Right to Opt-Out: We do not sell personal information, but you may opt out of data sharing for analytics
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

Categories of Information Collected:

• Identifiers (name, email, address)
• Commercial information (purchase history)
• Internet activity (browsing behavior)
• Geolocation data (general location from IP)
• Professional information (for ambassadors)
• Financial information (for payouts)

How to Exercise Your Rights: Email privacy@audentia.shop with your request. We will verify your identity and respond within 30-45 days.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Restricted access to personal information
• Authentication: Multi-factor authentication for sensitive operations
• Regular Audits: Security assessments and vulnerability testing
• PCI Compliance: Payment data handled by PCI-DSS compliant processors

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.

Cookies and Tracking

We use the following types of cookies:

Essential Cookies: Required for site functionality (login sessions, shopping cart) Analytics Cookies: Google Analytics to understand usage patterns Marketing Cookies: Track campaign performance and conversions Preference Cookies: Remember your settings and preferences

Cookie Management: You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

Contact Us

For privacy-related questions, requests, or concerns:

Email: privacy@audentia.shop Mail: Audentia Privacy Team, 239 Fourth Ave, Pittsburgh, PA 15222

EU Representative: Not applicable - US-based business

To exercise your privacy rights or request data access, deletion, or correction, please submit a request to privacy@audentia.shop with:

• Your full name
• Email address associated with your account
• Specific request details
• Proof of identity (for security purposes)

We will respond to verified requests within 30 days (45 days for CCPA requests).